Privacy Policy

Last updated: August 2026

Hope Mobile Showers respects your privacy and is committed to protecting the personal information you choose to provide to us.

This Privacy Policy explains how Hope Mobile Showers collects, uses, stores and protects personal information through our website, hope-mobile-showers.com, and through our services, events and communications.

1. Who We Are

Hope Mobile Showers is a whānau-led, volunteer-run and not-for-profit community initiative based in Whanganui, New Zealand.

Our entire team is made up of volunteers who generously give their time to support our community.

2. Information We May Collect

Depending on how you interact with us, we may collect personal information such as:

• Your name

• Email address

• Phone number

• Information you provide when contacting us

• Information relating to volunteering or offering support

• Information relating to donations of kai, clothing, hygiene products, materials and other resources

• Information provided when registering for or enquiring about community events, including our Christmas community lunch

• Any other information you voluntarily choose to provide to us

We aim to collect only information that is reasonably necessary for the purpose for which it is provided.

3. Contact and Email Enquiries

Our website provides an email address so that members of the community can contact Hope Mobile Showers regarding our services, donations of kai, clothing, hygiene products, materials and other resources, volunteering, community events, Christmas lunch enquiries and general enquiries.

When you contact us by email, we may receive and retain the personal information you choose to provide, such as your name, email address, phone number and details of your enquiry.

We use this information only for the purpose of responding to your enquiry and managing the relevant community support, service or event.

We do not use your email address to send marketing or subscription emails unless you have specifically asked us to do so.

We will not sell or trade your personal information.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Communicate with people regarding our services

• Coordinate volunteers and community support

• Coordinate donated kai, clothing, hygiene products, materials and other resources

• Manage event registrations and enquiries

• Manage Christmas lunch registrations and tickets

• Provide information that has been requested

• Improve our website and services

• Meet any legal obligations that apply to us

5. Sharing Your Information

We respect the privacy of everyone who contacts or supports Hope Mobile Showers.

We will not share your personal information with other organisations or individuals unless:

• You have given us permission to do so;

• It is necessary to provide a service or respond to your request;

• We are required or permitted to do so by law; or

• It is necessary to protect the safety of an individual or the community, where permitted by law.

Where we use trusted providers to operate our website or email services, those providers may process information on our behalf as part of providing those services.

6. Keeping Your Information Safe

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, modification or disclosure.

Access to personal information is limited to members of our volunteer team where access is reasonably necessary for the relevant service, enquiry or event.

While we take reasonable steps to protect information, no online system can guarantee complete security.

7. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate.

If you would like to make a request, please contact us using the contact details provided on our website.

8. How Long We Keep Your Information

We will keep personal information only for as long as it is reasonably required for the purpose for which it was collected, unless we are required or permitted by law to retain it for longer.

When personal information is no longer required, we will take reasonable steps to securely delete or destroy it.

9. Cookies and Website Information

Our website may use cookies and similar technologies to help the website function and, where applicable, understand how visitors use our website.

Cookies may collect information such as:

• Browser type

• Device type

• Pages visited

• Date and time of visits

• General website usage information

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

10. Facebook

Our website may provide a link to the official Hope Mobile Showers Facebook page so that members of our community can follow our updates, services and community activities.

Once you leave our website and access Facebook, your use of Facebook is subject to Facebook's own terms and privacy policies. Hope Mobile Showers is not responsible for how Facebook collects, uses or stores information.

We encourage you to review Facebook's privacy settings and policies when using the platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updated version will be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy, or would like to request access to or correction of your personal information, please contact Hope Mobile Showers using the contact details provided on our website.

Hope Mobile Showers is committed to respecting the privacy, dignity and trust of our community.